pahamPrivacy Policy
This page describes what we collect when you use paham and how we keep that data protected. We collect personal information only to verify your account, process your deposits and withdrawals, and comply with legal requirements. We do not sell your data, and we do not share it with third parties except where necessary to complete your payment transactions or where required by law.
Our privacy practices apply to all paham users accessing our platform from supported jurisdictions—whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or whether you access Liga 1 betting, live roulette tables, slots, or esports markets.
If you have questions about how we handle your data, contact us via in-app chat or email [email protected].
What Information We Collect on paham
We collect information in three categories: registration data, transaction data, and technical data.
Registration data: When you create a paham account, we collect your full legal name, date of birth, email address, phone number, and a copy of your ID (passport, national identity card, or driver's license). This information is mandatory for account verification and compliance with anti-money-laundering regulations.
Transaction data: When you deposit or withdraw, we record the amount, payment method (DANA, e-wallet, mobile banking, etc.), date, and time. We store transaction history for your account so you can review all deposits, wagers, and withdrawals. We also retain this data for regulatory and tax reporting purposes.
Technical data: We collect information about your device and internet activity: your IP address, browser type, operating system, and pages you visit on paham. We also track login times, session duration, and any errors you encounter. This data helps us diagnose technical problems, prevent fraud, and improve platform performance.
We do not store your payment method credentials
Your local payment PIN, bank password, or online payment PIN are never stored by paham. You enter these credentials directly into your payment provider's secure interface. paham receives only confirmation that your deposit or withdrawal succeeded.
How We Use Your Data on paham
We use registration data for account verification, identity confirmation, and fraud prevention. When you request a withdrawal, we match your withdrawal destination to your original deposit payment method—this requires your registration name and ID.
We use transaction data to maintain your account balance, generate transaction statements, and comply with tax and regulatory requirements. We also analyze transaction patterns to detect and prevent fraud—for example, rapid deposit-and-withdrawal cycles or wagers from multiple locations in quick succession trigger manual review.
We use technical data to diagnose platform issues, protect against hacking and unauthorized access, and improve paham's user experience. For example, if our servers detect login attempts from unusual locations, we may trigger two-factor authentication to verify it is genuinely you.
Who Can Access Your Data on paham
Inside paham, only our support team and compliance staff can access your personal information. Our engineers and developers may access anonymized or aggregated data (e.g., "many active users in Jakarta deposited via e-wallet yesterday") but cannot see your individual registration details or transaction history.
Outside paham, we share data with payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions). These processors receive only the information necessary to complete your deposit or withdrawal—your name, amount, and transaction reference. We do not share your ID, date of birth, or email with payment processors unless required for dispute resolution.
Data Storage and International Transfer on paham
We store your data on servers located in regions outside Indonesia. This means your personal information may be transferred to and stored in countries with different data protection laws than your home jurisdiction. By using paham, you consent to this international data transfer and storage.
We use encryption to protect your data in transit and at rest. Our servers are protected by firewalls, intrusion detection, and access controls. However, no storage is non-specific info secure. If you suspect a data breach, contact us immediately via [email protected].
We retain your registration data and transaction history for as long as your account is active, plus a retention period after closure (typically 3–5 years) to comply with tax and regulatory requirements. If you request account closure, we delete your data after the retention period, except where we are legally required to keep records.
Cookies and Tracking on paham
We use cookies to store your login session, remember your preferences (such as language or theme), and track your browsing behaviour on paham. Cookies are small text files stored on your device. They allow you to stay logged in without re-entering your credentials each time you refresh the page.
We also use web analytics tools to understand how users interact with paham—which pages they visit, how long they stay, and what they click. This helps us improve the platform and identify technical problems. Our analytics do not capture sensitive data like your balance or transaction amounts; they record only page views and click patterns.
You can disable cookies in your browser settings, but doing so may prevent paham from functioning correctly. For example, you may be logged out after closing your browser, or your preferences may not be saved. We recommend keeping cookies enabled for the best experience on paham.
Your Rights Regarding Data on paham
You have the right to request a copy of your personal data held by paham. Contact us via [email protected] with your request, and we will provide a report of all information we hold about you (registration data, transaction history, technical logs, etc.) within a reasonable timeframe.
You have the right to request correction of inaccurate data. If your registration name, phone number, or email is wrong, contact us and we will update it. For data like ID or date of birth, correction may require re-verification.
You have the right to request deletion of your account and associated data. We will close your account and, after the legal retention period, delete your personal information. However, transaction records are retained for tax and regulatory purposes and cannot be deleted on request.
You have the right to lodge a complaint with your local data protection authority if you believe we have mishandled your data. For users in Indonesia or Southeast Asia, you can contact your country's privacy regulator or contact paham's support team to file an internal complaint first.
Our paham Policy on Third-Party Services
We do not voluntarily share your personal data with third parties. However, we may be required to disclose data in the following circumstances:
- Payment processors: We share your name, email, and transaction amount with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process deposits and withdrawals.
- Legal obligations: We may disclose data to law enforcement, tax authorities, or courts if required by a valid legal order or warrant.
- Fraud prevention: We share transaction patterns and device information with fraud-detection services to prevent unauthorized access and money laundering.
- Service providers: We use third-party vendors for email delivery, customer support ticketing, and data analytics. These vendors are contractually bound to keep your data confidential.
Jurisdiction and Legal Compliance for paham
paham operates from multiple jurisdictions. Your personal data may be stored, processed, or transferred across borders. By using paham, you consent to this international handling of your data. Different countries have different data protection laws, and your data may not have the same level of protection outside your home country.
We comply with applicable data protection regulations in jurisdictions where we operate. However, we prioritize legal compliance over user privacy in cases where law conflicts with privacy—if a government authority issues a valid legal order for your data, we will comply even if you have not consented to disclosure.
Changes to Our paham Privacy Policy
We may update this privacy policy from time to time. Changes are effective when posted on this page. If a material change affects how we handle your data, we will notify you via email or in-app message. Your continued use of paham after a policy update constitutes acceptance of the new terms.
Last updated: This policy applies to paham as of the date of last publication on our website. For current version details or to see historical versions, contact our support team.
Contact paham for Privacy Questions
If you have questions about our privacy practices, wish to request your data, or want to lodge a complaint, contact us:
- In-app chat: Available 24/7 within paham for quick questions.
- Email: [email protected] for formal data requests or complaints.
- Regional offices: Our support team serves users in Jakarta, Surabaya, Bandung, Medan, and other supported regions.
We aim to respond to data requests within 14–30 days. Complex requests may take longer. We will keep you informed of progress via email or in-app notification.
Summary: Your Privacy on paham
We collect registration data (name, ID, contact details), transaction data (deposits, withdrawals, wagers), and technical data (IP address, device info, session logs) to operate paham securely and comply with regulations. We use this data solely for account verification, transaction processing, fraud prevention, and platform improvement. We do not sell your data.
We share data with payment processors (mobile banking, local payment, online payment, etc.) only as necessary to complete your transactions. We may disclose data to law enforcement if legally required. We store your data on international servers using encryption, and we retain it for 3–5 years after account closure for tax and regulatory purposes.
You have the right to request a copy of your data, correct inaccuracies, and request deletion (subject to retention requirements). You also have the right to lodge a complaint with data protection authorities. For questions or to exercise your rights, contact paham support via in-app chat or email. Our services are available only where local law permits—verify that your jurisdiction permits access to paham before using our platform.